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Terms & Conditions

Introduction

These Terms and Conditions (“Terms”) shall apply to any transaction between Pineapple Ind ("Pineapple Ind", “we”, “us” or “our”) and its customers (“customer”, “you” or “your”), whether made online, in person or otherwise.


We strive to give you a satisfying experience every time you visit us. Please note that by creating an account, submitting an order and/or making a purchase with us, you agree to the Terms set forth below.

Orders

We reserve the right, in our sole discretion and at any time after receiving your order, to accept, refuse, place on hold or cancel any order you submit to us, including the right to limit quantities purchased. Once we receive your order, we'll provide you with an email order confirmation. Your receipt of an order confirmation does not signify our acceptance of your order or a confirmation of our offer to sell; but simply an acknowledgement that we received your order.

After receiving your order, we may contact you to request clarification, additional or missing information regarding your order or your account including customization choices. It is your sole responsibility to deliver the additional information to Pineapple Ind in a timely and opportune manner. We reserve the right, in our sole discretion, to place your order on-hold or even cancel it if the requested information is not received in time or is incomplete. Orders on-hold may be automatically cancelled 15 days after being submitted if there's no response to requested information, and a credit will be issued according to these Terms.

In the event Pineapple Ind makes a change to or cancels an order, we will attempt to notify you by contacting the email and/or phone number provided at the time the order was submitted. If your order is cancelled, we will issue a credit for future use equal to the billed amount, per these Terms.

If you want to make changes to an order, please contact info@pineappleind.com as soon as possible after submitting your order. We cannot guarantee that we will be able to make any changes to your order, so make sure you double check your customizations before submitting.

Pricing & Promotions

Prices at pineappleind.com will be displayed in U.S. Dollars. Non-U.S. Customers shall be responsible for any currency adjustment, conversion and/or fee charged by their financial institution or payment processor when making a payment.

Pineapple Ind reserves the right to change prices for products displayed on pineappleind.com at any time, and to correct errors that may inadvertently occur, including pricing and promotions, even after you have submitted your order.

Should Pineapple Ind reduce the price on any product within 14 calendar days from the date you submit your order, contact pineappleind.com within that period to request a credit for future use equal to the difference between the price you were charged and the current selling price. Please note that this price adjustment policy can only be claimed once and excludes limited-time price reductions, such as those during special sales promotions.

Promotional codes or coupons may not be combined, unless expressly stated by Pineapple Ind. In the event where more than one promotional code or coupon has been used by a customer when submitting an order, whether intentionally or not, Pineapple Ind, at its sole discretion, reserves the right to: i) limit the number of the promotional codes or coupons applied to the order; or ii) cancel or modify the order, per these Terms.


Product Information and Availability

There may be product information at pineappleind.com that contains errors, inaccuracies, or omissions that may relate to product descriptions, price, offers, and availability. Pineapple Ind reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on pineappleind.com is inaccurate at any time without prior notice, even after you have submitted your order.

Pineapple Ind has made and will continue to make every effort to display as accurately as possible the information about our products and fabrics available at pineappleind.com. Pineapple Ind does not guarantee that the correct product color or texture will be accurately displayed at your device screen.
Given supply and/or fabrication constraints, some of our products may have limited availability for purchase. Pineapple Ind reserves the right to remove any product from its offering or change its availability for purchase at any time, including after you submit an order. In the event Pineapple Ind cannot supply a product or a specific fabric you ordered, at its sole discretion, Pineapple Ind will: i) contact you to select a different fabric for your garments; or ii) cancel the order and issue a credit for future use equal to your purchase price in full. If the new fabric selected has a different price than the fabric originally selected, Pineapple Ind will issue a credit or charge you the difference accordingly.

Pineapple Ind reserves the right to determine, in its sole discretion, what products will be available.

Shipping and Delivery

Pineapple Ind may offer free shipping on orders pursuant to certain conditions or a purchase threshold. For orders outside the continental United States, or orders that do not meet the free shipping conditions, Pineapple Ind will charge a shipping fee per order. Gift Cards will never count towards a free shipping threshold.

Pineapple Ind will ship your order via a recognized carrier and will notify you once your order has shipped. Delivery requires a signature and Customers shall be responsible for coordinating and accepting delivery from the carrier.
Pineapple Ind may hand deliver orders in certain instances if customer agrees. In this case, hand delivery requires a signature and Customers shall be responsible for receiving the delivery at the coordinated day and time.

Additional shipping charges and duty/customs may apply for addresses outside of the United States, which shall be the sole responsibility of the customer.
All estimated shipping dates regarding your order provided by Pineapple Ind to you, shall be for reference only and may not be considered a guarantee, compromise or commitment from Pineapple Ind to deliver your order to you on such date. Since the actual delivery of your order can be impacted by events beyond Pineapple Ind's control once it has been shipped, Pineapple Ind cannot be held liable for late deliveries.

If you need your garments for a special event or specific date, we encourage you to submit your order with at least 4 to 6 months in advance of your event or date (6 months in advance for special sales).

Group Sales

Pineapple Ind, in its sole discretion, may offer a discount or promotion to groups that meet certain requirements established by Pineapple Ind. In order to qualify for such discount or promotion, all members of the group shall meet the criteria and comply with the conditions set forth by Pineapple Ind, including the submission of the orders with the time in advance requested by Pineapple Ind.

Pineapple Ind reserves the right to cancel or rescind any discount or promotion code granted to group sales if it determines in its sole discretion that a participating customer has violated these Terms or the conditions for such promotion.

Gift Cards and Credits

Coupons, discounts and any other promotions cannot be applied to the purchase of Gift Cards. However, Gift Cards can be used to pay for items where another coupon code or promotion is applied. Gift Cards are only available in U.S. Dollars and can only be spent in this currency.

Pineapple Ind is not responsible for lost or stolen Gift Cards or for use without your permission or for Gift Cards with incorrect information.

Gift Cards are non-refundable and may not be applied to previous orders. Gift Cards cannot be transferred and are non-negotiable, not redeemable or bartered for cash, or any other benefit or consideration not authorized by Pineapple Ind (except where required by law).

In the event that Pineapple Ind needs to issue a credit to you, due to a price adjustment, order cancellation or other, Pineapple Ind may issue such credit in the form of Gift Card, in which case all these Terms should apply towards its use, like a regular Gift Card.

Returns

Please note that we do not offer refunds, as fabric for each of your made-to-measure garments is cut based on your measurements and customizations. We are not responsible for nonconforming garments due to changes in your body after measurements were taken by a Pineapple Ind rep. But, if the garment does not correspond to your measurements taken by the Pineapple Ind rep, we will work with you to correct the issue.

If there's any issue related to the quality or fabrication of your garments, please contact info@pineappleind.com within 10 days after receiving your order for assistance.

Pineapple Ind reserves the right in its sole discretion to deny the issuance of a credit for an item that is believed to be previously worn or damaged. Garments that have already been altered or adjusted in any way, do not qualify to be returned. Any items returned to Pineapple Ind that do not meet the aforementioned requirements will be sent back to the customer without processing and without any further obligation from Pineapple Ind.

  • If your order was paid with a coupon or Gift Card, the coupon or Gift Card will be credited before issuing another credit.
  • Include your original order number as reference to ensure no delays in processing your return.

If you have any questions regarding your return, please contact info@pineappleind.com

Final Provisions

The present Terms and Conditions may be modified, amended and/or substituted anytime by Pineapple Ind at its sole discretion, with or without prior notice. For this reason, we encourage you to review these Terms whenever you visit pineappleind.com.
Your use of pineappleind.com, as well as any other transaction made with Pineapple Ind, will signify your agreement to these Terms. The most recent Terms posted on pineappleind.com will be binding on you and Pineapple Ind.

You agree to hold harmless and indemnify Pineapple Ind, its agents and representatives against any and all liability, damages or causes of action, however named or described, with respect to or arising out of either: (i) your transactions with Pineapple Ind; (ii) your dealings with any Pineapple Ind rep; or (iii) your breach of any representation, warranty, or other provision of these Terms.

You hereby release, waive and discharge any and all claims of damage, loss or causes of action which you or any of your representatives, heirs, next of kin or assignees may have or which may hereinafter accrue to such persons against Pineapple Ind, its agents and representatives as a result of your transactions with Pineapple Ind.

Terms & Conditions published: January 16, 2017